Support Center

Please review this page to find the information you need. If you still have any problem, please feel free to send email to mailto: support@eepdf.com or mailto: sales@eepdf.com, we will answer your question as soon as possible within 2 working days. Your complaints, suggestions or cooperation intents about our products or service are welcome and would be highly appreciated.

Registration Problem
If you lose your registration code, or if you already purchased the program, but did not receive the registration code, please send email to the website at sales@eepdf.com. Don’t forget to include your order ID and registered email address which you used when ordering, and then we will find your registration code.

Technical Support
If you have any problem using our software, please make sure
The software you are using is of the most recent version;
The registration code that you entered is correct.

If you still can't solve the problem, you may contact us by sending email to mailto: support@eepdf.com. In order to ensure a timely response, please make sure that the following information be included in your support request email:
Your Order ID;
The name and version number of your software;
Your operating system version;
A detailed description of the problem and the error message you received.

Please read the FAQ before you contact us.

FAQ:
Q1: Can I try the software before purchasing?
Yes. You can use the software for 100 times before purchasing.

Q2: There is downloading and install problem with the download link you sent me.
If you can not download the software or get an error that says something like "The setup files are corrupt", please go to our download page to download the latest version of the software.

Q3: I lost my registration code. Can you send me again?
Yes. Please email to sales@eepdf.com to get your registration information back. Please make sure that your order ID and email you used to order are included in the email.

Q4: Can I upgrade the software for free in the future?
Yes. We provide free upgrade service. Please check updated information on our website at http://www.eepdf.com/

Q5: How to report bugs?
Please email any bugs to support@eepdf.com with your order ID, the software name and version, your input and output format and your operation system, which can help us solve the problem effectively.